Shipping
All orders are packed and dispatched from our headquarters within 24 hours of placing your order. Please note: this dispatch timeframe excludes weekends and public holidays. This dispatch timeframe also includes all orders with express shipping.
We provide a standard and express shipping option to suit the needs of each individual customer. All shipping costs are calculated at check-out. We are pleased to offer free express shipping on all Australian orders over $170 AUD.
Once your parcel has been dispatched and is in transit to you, you will receive a tracking number via email.
It is important to note that once your parcel has left our headquarters and been received by Australia Post, we have no more control over the delivery time of your order. However, if you have any concerns in regards to your parcel - do not hesitate to reach out to our customer care team at info@treasurestore.com.au.
Standard Shipping Timeframe Estimate
Below are the approximate delivery timeframes for standard shipping. All ETA’s are calculated from our QLD headquarters to major metro areas. For our regional and remote based customers we strongly recommend allowing an additional 2-7 days for delivery.
|
State |
Estimated Standard Shipping Timeframe |
|
ACT |
2-4 business days |
|
NSW |
2-4 business days |
|
VIC |
3-5 business days |
|
QLD |
2-4 business days |
|
SA |
5-7 business days |
|
WA |
5-8 business days |
|
TAS |
5-6 business days |
|
NT |
4-8 business days |
Express Shipping Timeframe Estimate
The estimated shipping timeframe for express orders is 1-3 business days.
For our regional and remote based customers we strongly recommend allowing additional days for delivery.
Pick-up at Our Boutique
We are delighted to offer a collection option from our Mooloolaba boutique. Orders placed before 11am and selected for pick-up will be prepared and available for same-day collection between 1pm and 4pm. Orders placed after 11am may require additional processing time and will be available for collection the following business day. Please note: this timeframe excludes weekends and public holidays.
You will receive an email notification as soon as your order is ready to be collected. Kindly present your confirmation email upon arrival at the boutique.
Please note: you cannot choose to have some items shipped and some items picked-up in the same order. Instead, you will need to place two separate orders - one for pick-up and one for delivery.
New Zealand Orders
We ship international orders with Australia Post and provide a standard and express shipping option to suit the needs of each individual customer. All shipping costs are calculated at check-out.
Once sent, standard delivery orders will arrive in 6-16 business days and express orders in 4-12 business days as regional and remote areas may require additional days for delivery.
Please note: Orders shipped to New Zealand do not include any applicable import duties, taxes, or GST in the purchase price or shipping cost. These charges are determined by New Zealand Customs and may be applied once the parcel arrives in the destination country. If applicable, the recipient will be contacted by the local carrier or customs authority to arrange payment prior to delivery. As these charges are outside of our control, they remain the responsibility of the customer.
Garments
Our collections feature a diverse range of silhouettes, fabrics and fits. As sizing can vary between styles, we recommend carefully reviewing the fit notes and garment measurements provided on each product page. These measurements are specific to the individual design to help you find your ideal fit.
If you're unsure about sizing or would like personalised guidance, our customer care team is always happy to assist - please contact us at info@treasurestore.com.au for tailored sizing advice.
We proudly maintain long-standing partnerships with trusted manufacturers around the world, including Italy, India, China and beyond.
For complete transparency, the country of origin for each garment is thoughtfully detailed on its individual product page and garment care label.
We prioritise natural fibres wherever possible, with a strong focus on breathable linen and cotton at the heart of our collections. Select pieces also incorporate silk, rayon, polyester or refined blends to achieve a specific drape, structure or silhouette. The fabric composition of our garments are listed on each product page for complete transparency.
Thoughtful care will extend the life of your garment and maintain its quality over time.
We have provided care instructions on each individual product page to assist.
If you have any additional questions about caring for your garment, feel free to reach out to our customer care team at info@treasurestore.com.au - who are always happy to help.
Gifting
Yes, we do offer gift cards. A thoughtful way to share Treasure Store with someone special. They are available for purchase online via the link below, delivered seamlessly and ready to enjoy.
Shop our gift cards here: https://treasurestore.com.au/products/treasure-store-gift-card
Our Boutique
Yes, we’re delighted to welcome you to our boutique on the beautiful Sunshine Coast. For full details on our location and opening hours, please visit the page below - we look forward to seeing you in store.
Our Boutique: https://treasurestore.com.au/pages/mooloolaba
Yes - once your return has been lodged with our customer care team and formally approved, you are welcome to return your item to our boutique in place of posting it back.
Please note: that all online returns are processed through our headquarters, where they will be assessed and issued as a store credit in accordance with our policy. Refunds, exchanges and credits cannot be processed in-store by our in-store team members and must be finalised by our online returns team.
We are delighted to offer a collection option from our Mooloolaba boutique for your convenience. Orders placed before 11am and selected for pick-up will be prepared and available for same-day collection between 1pm and 4pm. Orders placed after 11am may require additional processing time and could be available for collection the following business day. Please note: this timeframe excludes weekends and public holidays.
You will receive an email notification as soon as your order is ready to be collected. Kindly present your confirmation email upon arrival at the boutique.
Our online store and boutique offer a thoughtfully curated selection of similar pieces. However, as they operate independently, styles, quantities and availability may vary slightly between the two. For the most accurate information on a specific item in-store, we recommend contacting our store team directly.
For more details about our boutique, visit this page: https://treasurestore.com.au/pages/mooloolaba
Order Issues
We’re so sorry to hear your parcel has been delayed - we understand how eagerly you may be awaiting its arrival.
Please contact our customer care team at info@treasurestore.com.au with your order number, and they will promptly investigate the matter and provide you with an update on your parcel’s whereabouts as soon as possible.
We are so sorry to hear that your piece has been received with a fault. Each Treasure Store piece is carefully produced, inspected and packaged with the utmost attention to detail. While it is rare, if your item has arrived with a fault, we will gladly assist you.
Please contact info@treasurestore.com.au with:
- Your full name
- Order number
- Description of the fault
- Clear images of the issue
Our customer care team will promptly assess your claim and provide an appropriate remedy in accordance with Australian Consumer Law, which may include repair, replacement, reimbursement, or refund.
Once your order has been dispatched, you will receive an Australia Post tracking number via email. This can be entered on the courier’s website to follow your parcel’s journey and view its estimated delivery date.
If you do not receive your tracking details or experience any difficulties, please contact our customer care team at info@treasurestore.com.au.
If the address on your recent order is incorrect, please reach out directly to our customer care team at info@treasurestore.com.au for assistance. They will happily amend the address or redirect your parcel if able.
For more contact details visit the following page: https://treasurestore.com.au/pages/contact-us