Returns Policy

Returns

At Treasure Store, we are devoted to craftsmanship, quality and considered design. We encourage you to select thoughtfully, as we are unable to offer refunds or exchanges for change-of-mind in accordance with Australian Consumer Law.

Full-Priced Items

We do not offer refunds or exchanges for change of mind.

Should you reconsider your purchase, we are pleased to offer a store credit for full-priced items returned within 14 days of delivery, subject to the following conditions:

  • All returns must be approved by our Customer Care team prior to dispatch.

  • To request approval, please email info@treasurestore.com.au.

  • Items must be returned in original, saleable condition with all tags and labels attached.

  • Garments must be unworn, unused, unwashed and in impeccable condition.

  • Items that do not meet these standards may be declined and returned to the sender.

  • Return shipping costs are the responsibility of the customer.

Store Credits

Store credits are issued in lieu of refunds for approved change-of-mind returns.

  • Store credits are valid for three (3) years from the date of issue.

  • Store credits cannot be returned for a refund.

Sale Items

All sale purchases are final.

Sale items are not eligible for refund, exchange, or store credit unless deemed faulty following assessment by our team in accordance with Australian Consumer Law.

Faulty Items

Each Treasure Store piece is carefully produced, inspected and packaged with the utmost attention to detail. While rare, should your item arrive with a fault, we will gladly assist you.

Please contact info@treasurestore.com.au with:

  • Your full name

  • Order number

  • Description of the fault

  • Clear images of the issue

Our team will promptly assess your claim and provide an appropriate remedy in accordance with Australian Consumer Law, which may include repair, replacement, reimbursement, or refund.

Hygiene Policy

For hygiene and safety reasons, all jewellery purchases are final and cannot be returned. We appreciate your understanding and encourage careful selection.

Garments

Our collections feature a diverse range of silhouettes, fabrics and fits. As sizing can vary between styles, we recommend carefully reviewing the fit notes and garment measurements provided on each product page. These measurements are specific to the individual design to help you find your ideal fit. 

If you're unsure about sizing or would like personalised guidance, our customer care team is always happy to assist - please contact us at info@treasurestore.com.au for tailored sizing advice. 

We proudly maintain long-standing partnerships with trusted manufacturers around the world, including Italy, India, China and beyond.

For complete transparency, the country of origin for each garment is thoughtfully detailed on its individual product page and garment care label.

We prioritise natural fibres wherever possible, with a strong focus on breathable linen and cotton at the heart of our collections. Select pieces also incorporate silk, rayon, polyester or refined blends to achieve a specific drape, structure or silhouette. The fabric composition of our garments are listed on each product page for complete transparency.

Thoughtful care will extend the life of your garment and maintain its quality over time.

We have provided care instructions on each individual product page to assist.

If you have any additional questions about caring for your garment, feel free to reach out to our customer care team at info@treasurestore.com.au - who are always happy to help.

Gifting

Yes, we do offer gift cards. A thoughtful way to share Treasure Store with someone special. They are available for purchase online via the link below, delivered seamlessly and ready to enjoy.

Shop our gift cards here: https://treasurestore.com.au/products/treasure-store-gift-card

Our Boutique

Yes, we’re delighted to welcome you to our boutique on the beautiful Sunshine Coast. For full details on our location and opening hours, please visit the page below - we look forward to seeing you in store.

Our Boutique: https://treasurestore.com.au/pages/mooloolaba

Yes - once your return has been lodged with our customer care team and formally approved, you are welcome to return your item to our boutique in place of posting it back.

Please note: that all online returns are processed through our headquarters, where they will be assessed and issued as a store credit in accordance with our policy. Refunds, exchanges and credits cannot be processed in-store by our in-store team members and must be finalised by our online returns team.

We are delighted to offer a collection option from our Mooloolaba boutique for your convenience. Orders placed before 11am and selected for pick-up will be prepared and available for same-day collection between 1pm and 4pm. Orders placed after 11am may require additional processing time and could be available for collection the following business day. Please note: this timeframe excludes weekends and public holidays.

You will receive an email notification as soon as your order is ready to be collected. Kindly present your confirmation email upon arrival at the boutique.

Our online store and boutique offer a thoughtfully curated selection of similar pieces. However, as they operate independently, styles, quantities and availability may vary slightly between the two. For the most accurate information on a specific item in-store, we recommend contacting our store team directly.

For more details about our boutique, visit this page: https://treasurestore.com.au/pages/mooloolaba

Order Issues

We’re so sorry to hear your parcel has been delayed - we understand how eagerly you may be awaiting its arrival.

Please contact our customer care team at info@treasurestore.com.au with your order number, and they will promptly investigate the matter and provide you with an update on your parcel’s whereabouts as soon as possible.

We are so sorry to hear that your piece has been received with a fault. Each Treasure Store piece is carefully produced, inspected and packaged with the utmost attention to detail. While it is rare, if your item has arrived with a fault, we will gladly assist you.

Please contact info@treasurestore.com.au with:

- Your full name

- Order number

- Description of the fault

- Clear images of the issue

Our customer care team will promptly assess your claim and provide an appropriate remedy in accordance with Australian Consumer Law, which may include repair, replacement, reimbursement, or refund.

Once your order has been dispatched, you will receive an Australia Post tracking number via email. This can be entered on the courier’s website to follow your parcel’s journey and view its estimated delivery date.

If you do not receive your tracking details or experience any difficulties, please contact our customer care team at info@treasurestore.com.au.

If the address on your recent order is incorrect, please reach out directly to our customer care team at info@treasurestore.com.au for assistance. They will happily amend the address or redirect your parcel if able.

For more contact details visit the following page: https://treasurestore.com.au/pages/contact-us