Privacy Policy

1. Introduction

This website is operated by Manfield (QLD) Pty Ltd as trustee for Manfield Trust 2 trading as Treasure Store (ABN 38 861540 145) ("we," "our," "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website, purchase our products, or otherwise interact with us. We comply with the Privacy Act 1988 (Cth) in Australia and the Privacy Act 2020 in New Zealand.

2. Information We Collect

We collect the following types of personal information:

  • Personal Details: Name, email address, phone number, and shipping/billing addresses.

  • Payment Information: Payment details are processed securely through third-party payment gateways (we do not store credit/debit card details).

  • Order & Transaction Information: Purchase history, order details, and returns/exchanges.

  • Account Information: Username and password (if you create an account).

  • Website Usage Data: IP address, cookies, browser type, and browsing behavior on our website.

  • Marketing & Communication Preferences: Your preferences for receiving marketing materials.

3. How We Collect Your Information

We collect information in the following ways:

  • Directly from You: When you place an order, create an account, subscribe to our newsletter, or contact us.

  • Automatically: Through cookies and website data tracking technologies when you browse our website.

  • From Third Parties: Such as payment providers, advertising partners, and social media platforms.

4. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders, including shipping and returns.

  • To communicate with you regarding your orders, inquiries, and support requests.

  • To send marketing and promotional communications (with your consent).

  • To improve our website experience and personalize content.

  • To comply with legal obligations, including screening for and preventing fraud.

5. Disclosure of Information

We may share your information with:

  • Service Providers: Payment processors, shipping companies, and marketing platforms.

  • Legal Authorities: If required by law or to protect our legal rights.

  • Business Partners: For promotional collaborations (only with consent).

  • We do not sell or rent your personal information to third parties.

6. Data Security & Retention

We implement security measures to protect your personal information, including encryption and secure servers. We retain your data only for as long as necessary to fulfill our obligations or comply with legal requirements.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance website functionality and analyze usage. You can manage your cookie preferences through your browser settings.

8. Marketing & Opt-Out

You may opt out of marketing communications by using the unsubscribe link in our emails or contacting us directly.

9. Cross-Border Data Transfers

Your information may be stored and processed outside Australia and New Zealand. We take steps to ensure data protection standards align with applicable privacy laws.

10. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (subject to legal obligations).

  • Withdraw consent for marketing communications.

To exercise these rights, contact us using the details below.

11. Contact Information

For any privacy-related inquiries, please contact us at:

  • Email: info@treasurestore.com.au

  • Phone: 0434 320 130

  • Mailing Address: 177b Brisbane Rd, Mooloolaba QLD 4557

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this page periodically.

Last Updated: 27 February 2025

 

Garments

Our collections feature a diverse range of silhouettes, fabrics and fits. As sizing can vary between styles, we recommend carefully reviewing the fit notes and garment measurements provided on each product page. These measurements are specific to the individual design to help you find your ideal fit. 

If you're unsure about sizing or would like personalised guidance, our customer care team is always happy to assist - please contact us at info@treasurestore.com.au for tailored sizing advice. 

We proudly maintain long-standing partnerships with trusted manufacturers around the world, including Italy, India, China and beyond.

For complete transparency, the country of origin for each garment is thoughtfully detailed on its individual product page and garment care label.

We prioritise natural fibres wherever possible, with a strong focus on breathable linen and cotton at the heart of our collections. Select pieces also incorporate silk, rayon, polyester or refined blends to achieve a specific drape, structure or silhouette. The fabric composition of our garments are listed on each product page for complete transparency.

Thoughtful care will extend the life of your garment and maintain its quality over time.

We have provided care instructions on each individual product page to assist.

If you have any additional questions about caring for your garment, feel free to reach out to our customer care team at info@treasurestore.com.au - who are always happy to help.

Gifting

Yes, we do offer gift cards. A thoughtful way to share Treasure Store with someone special. They are available for purchase online via the link below, delivered seamlessly and ready to enjoy.

Shop our gift cards here: https://treasurestore.com.au/products/treasure-store-gift-card

Our Boutique

Yes, we’re delighted to welcome you to our boutique on the beautiful Sunshine Coast. For full details on our location and opening hours, please visit the page below - we look forward to seeing you in store.

Our Boutique: https://treasurestore.com.au/pages/mooloolaba

Yes - once your return has been lodged with our customer care team and formally approved, you are welcome to return your item to our boutique in place of posting it back.

Please note: that all online returns are processed through our headquarters, where they will be assessed and issued as a store credit in accordance with our policy. Refunds, exchanges and credits cannot be processed in-store by our in-store team members and must be finalised by our online returns team.

We are delighted to offer a collection option from our Mooloolaba boutique for your convenience. Orders placed before 11am and selected for pick-up will be prepared and available for same-day collection between 1pm and 4pm. Orders placed after 11am may require additional processing time and could be available for collection the following business day. Please note: this timeframe excludes weekends and public holidays.

You will receive an email notification as soon as your order is ready to be collected. Kindly present your confirmation email upon arrival at the boutique.

Our online store and boutique offer a thoughtfully curated selection of similar pieces. However, as they operate independently, styles, quantities and availability may vary slightly between the two. For the most accurate information on a specific item in-store, we recommend contacting our store team directly.

For more details about our boutique, visit this page: https://treasurestore.com.au/pages/mooloolaba

Order Issues

We’re so sorry to hear your parcel has been delayed - we understand how eagerly you may be awaiting its arrival.

Please contact our customer care team at info@treasurestore.com.au with your order number, and they will promptly investigate the matter and provide you with an update on your parcel’s whereabouts as soon as possible.

We are so sorry to hear that your piece has been received with a fault. Each Treasure Store piece is carefully produced, inspected and packaged with the utmost attention to detail. While it is rare, if your item has arrived with a fault, we will gladly assist you.

Please contact info@treasurestore.com.au with:

- Your full name

- Order number

- Description of the fault

- Clear images of the issue

Our customer care team will promptly assess your claim and provide an appropriate remedy in accordance with Australian Consumer Law, which may include repair, replacement, reimbursement, or refund.

Once your order has been dispatched, you will receive an Australia Post tracking number via email. This can be entered on the courier’s website to follow your parcel’s journey and view its estimated delivery date.

If you do not receive your tracking details or experience any difficulties, please contact our customer care team at info@treasurestore.com.au.

If the address on your recent order is incorrect, please reach out directly to our customer care team at info@treasurestore.com.au for assistance. They will happily amend the address or redirect your parcel if able.

For more contact details visit the following page: https://treasurestore.com.au/pages/contact-us